Chris Arroyo

QA leader and builder with 10+ years of experience shipping production systems. I've founded QA departments from zero, built internal platforms that serve as operational backbones for entire organizations, and shipped a mobile app to 100+ users — all while driving 40% faster support resolution through process automation. Today, I use AI-augmented development with Claude Code and terminal-based agents to build at 10x speed, turning what used to take weeks into days.

1. QA Manager

   Monovo

   Jul 2025 - Present

   Expanded scope to manage cross-departmental operations — building internal platforms, leading process automation, and driving 40% faster resolution times across the organization.

   • Built a full-stack internal ticketing platform from scratch with Dialpad API integration, warehouse inventory tracking, and fulfillment request management — now the operational backbone for multiple departments.
   • Leveraging AI-augmented development to multiply QA output: generating comprehensive test plans, increasing test coverage, and producing detailed bug reports at 10x speed.
   • Established the 'Patient Support' operational umbrella, extending ticketing and tracking systems to manufacturing fulfillment, medication requests, and patient-facing support.
   • Reduced support resolution time by 40% through process optimization and automation, while maintaining comprehensive analytics for continuous improvement.
   • Lead cross-functional collaboration between Customer Success, Product, Tech, and Manufacturing teams to ensure operational excellence.

2. Senior QA Engineer

   Monovo

   Sep 2022 - Jul 2025

   Founded Monovo's QA department from zero — defining strategy, building automation frameworks, and establishing quality practices across web, mobile, and Bluetooth hardware platforms.

   • Built the QA department from the ground up: hired engineers, defined testing strategy, and implemented best practices across the entire product suite.
   • Designed and deployed automated regression test suites for web, mobile, and Bluetooth hardware platforms with CI/CD pipeline integration.
   • Engineered end-to-end testing workflows covering firmware updates, mobile app releases, and web platform deployments.
   • Introduced structured bug triage, test planning, and release validation processes that became the company standard.

3. Founder, Developer, and Designer

   Venture Quest (Hobby Project)

   Feb 2024 - Present

   Launched a gamified scavenger hunt app as a self-driven learning initiative, handling all aspects of development, design, and user engagement.

   • Conceptualized and developed a cross-platform mobile app using Flutter for frontend and Firebase for backend services, achieving over 100 active users.
   • Designed and implemented admin tools for quest creation, task management, and user tracking to streamline the app's functionality.
   • Managed every facet of the project, from UI/UX design and development to marketing and community engagement, showcasing entrepreneurial skills.
   • Organized monthly quests to test new features, gather user feedback, and refine the app for a better user experience.

4. Quality Assurance Test Lead

   365 Retail Markets

   Jan 2022 - Sep 2022

   Led a team of QA engineers, enhancing mobile testing strategies and automation practices.

   • Managed a team of 4–5 QA engineers, ensuring smooth collaboration on testing objectives.
   • Developed test plans and delegated tasks to streamline automation and testing goals.
   • Enhanced CI/CD pipelines to support efficient testing and rapid issue detection.
   • Mentored team members on test automation best practices and continuous testing techniques.

5. Senior Quality Assurance Engineer

   365 Retail Markets

   May 2019 - Jan 2022

   Drove innovation in QA processes and introduced automation for hardware and mobile applications.

   • Engineered a credit card testing machine using Raspberry Pi, Arduino, motors, and 3D-printed parts to simulate partial, slow, and misaligned swipes.
   • Made the rig endpoint-triggerable via a Node.js web app and Robot Framework, automating test cases that were previously manual-only.
   • Refined Android application testing processes, reducing regression issues.
   • Integrated automated test runs into Azure DevOps pipelines, triggered on pull requests for continuous testing.

6. Quality Assurance Engineer

   365 Retail Markets

   Jun 2017 - May 2019

   Joined the mobile team, building automated Android coverage and the foundations the later hardware automation was built on.

   • Built and maintained Selenium and Appium automated tests, prioritizing high-value regression coverage.
   • Executed mobile test suites in TestRail, balancing manual and automated testing for quality releases.
   • Gained deep Android application testing experience, surfacing critical bugs before release.
   • Established foundational automation frameworks that scaled into the team's later CI-driven testing.

7. Quality Assurance Engineer

   SaltStack (Acquired by VMware)

   May 2015 - Jun 2017

   Focused on test automation, bug triage, and scalable QA processes in a fast-paced startup environment.

   • Automated regression test cases using Selenium WebDriver and TestRail integration.
   • Managed bug triage from the open-source community via GitHub, ensuring timely resolutions.
   • Enhanced Linux proficiency for testing and debugging server-side applications.
   • Gained experience in AWS and GitHub workflows to streamline collaboration.

8. Quality Assurance Agent

   CleanTelligent Software

   Oct 2012 - May 2015

   Began my QA journey by testing web and mobile applications and learning foundational QA practices.

   • Manually tested developer tickets for web and mobile applications, ensuring quality releases.
   • Tracked and documented bugs with detailed reports to support the development team.
   • Used tools like PuTTY to investigate server-side errors, contributing to efficient debugging.
   • Self-taught programming languages and QA automation practices during this time.