Chris Arroyo

Promoted to Tech Support Manager after establishing QA department. Now leading Patient Support operations encompassing tech support, manufacturing fulfillment, and quality assurance across the organization.

• Built comprehensive tech support system from scratch: integrated Dialpad/Zoom with Notion for ticket tracking, created internal request forms, and developed analytics dashboard providing valuable operational metrics.
• Established 'Patient Support' operational umbrella, extending efficient ticketing and tracking systems to manufacturing fulfillment requests, medication requests, and patient-facing support processes.
• Founded and scaled Monovo's QA department, implementing best practices for testing web, mobile, and Bluetooth hardware platforms with automated regression tests and CI/CD pipelines.
• Reduced support resolution time by 40% through process optimization and automation, while maintaining comprehensive analytics for continuous improvement.
• Lead cross-functional collaboration between Customer Success, Product, Tech, and Manufacturing teams to ensure operational excellence and user satisfaction.

Launched a gamified scavenger hunt app as a self-driven learning initiative, handling all aspects of development, design, and user engagement.

• Conceptualized and developed a cross-platform mobile app using Flutter for frontend and Firebase for backend services, achieving over 100 active users.
• Designed and implemented admin tools for quest creation, task management, and user tracking to streamline the app's functionality.
• Managed every facet of the project, from UI/UX design and development to marketing and community engagement, showcasing entrepreneurial skills.
• Organized monthly quests to test new features, gather user feedback, and refine the app for a better user experience.

Led a team of QA engineers, enhancing mobile testing strategies and automation practices.

• Managed a team of 4–5 QA engineers, ensuring smooth collaboration on testing objectives.
• Developed test plans and delegated tasks to streamline automation and testing goals.
• Enhanced CI/CD pipelines to support efficient testing and rapid issue detection.
• Mentored team members on test automation best practices and continuous testing techniques.

Drove innovation in QA processes and introduced automation for hardware and mobile applications.

• Engineered a credit card testing machine using Raspberry Pi, Arduino, and 3D-printed parts.
• Automated test workflows via Node.js-based web app integration with Robot Framework.
• Refined Android application testing processes, reducing regression issues.
• Integrated automated test cases into Azure DevOps pipelines for continuous testing.

Focused on test automation, bug triage, and scalable QA processes in a fast-paced startup environment.

• Automated regression test cases using Selenium WebDriver and TestRail integration.
• Managed bug triage from the open-source community via GitHub, ensuring timely resolutions.
• Enhanced Linux proficiency for testing and debugging server-side applications.
• Gained experience in AWS and GitHub workflows to streamline collaboration.

Began my QA journey by testing web and mobile applications and learning foundational QA practices.

• Manually tested developer tickets for web and mobile applications, ensuring quality releases.
• Tracked and documented bugs with detailed reports to support the development team.
• Used tools like PuTTY to investigate server-side errors, contributing to efficient debugging.
• Self-taught programming languages and QA automation practices during this time.